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Ordering and Shipping

PURCHASES | PRICES | PAYMENT
Published prices don’t include taxes, duties or shipping and may be changed without notice.

All new customers are subject to 60% down payment for each order prior to the start of production with the balance due prior to delivery for custom orders and 100% prepay for all standard/stocked items. This will apply for three consecutive orders or once your order history has reached $5,000 worth of purchases paid according to our terms.

Visa, MasterCard, and American Express payments are accepted for all of our non-partner customers. Credit card arrangements are subject to change. We reserve the right to correct typographic errors and reject orders.

Orders may be placed via email and sent to orders@fiihardware.com or facsimile to (954) 419-9353. Order confirmations will be sent via email.

When Ordering Products, Please:
A. Indicate your Company Name, Billing Address, Contact Name, Phone and Fax Numbers and/or Company PO#.
B. Specify complete model number (specific to overall length and finish) quantity and price
C. Indicate the required hardware mounting (back to back, surface or thru-bolted)
D. Indicate the panel material and thickness the hardware will be mounted on
E. Indicate the ship to address if different from the billing

Minimum Order
Due to cost of order processing and fulfillment the minimum dollar amount for an order placed directly with First Impressions International is $250 net.

Shipping and Delivery for Standard/Stocked Products
First Impressions International understands that getting your item(s) in a timely manner is important to you so we process your order swiftly. Although there is no guarantee; we typically ship stock item(s) within two (2) business days of purchase confirmation. You can expect to receive your items within 4-5 business days of shipment via UPS ground delivery. Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.

Shipping and Delivery for Custom Products
Custom products have varying lead-times depending on design, material and finish requirements. You will be notified of the lead-times prior to ordering. Custom products ship via the same method as our Standard/Stocked products.

Standard Shipping
We ship via UPS Ground as our standard. When you place your order a shipping price and delivery date will be calculated based on the UPS shipping option you choose, volume of order and delivery address. Customer is responsible for any charges in excess of normal transportation that result from services requested by the receiving party. For International Shipments the Buyer’s (consignee’s) freight forwarder may be responsible for export clearance and AES filing.

Expedited Shipping
Expedited shipping is available at an additional charge. Expedited shipping on in-stock orders placed by 3pm EST Monday through Friday will ship the next business day and will arrive on a business day, according to the shipment type chosen below.

Backordered Items
If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the backordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or canceling the backordered item.

Tracking Your Order
Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes take one business day to activate.

Receiving Your Shipment
First Impressions International takes great care in packaging our items. Although these items are packaged properly, in some instances transit-related damage may occur. Please inspect your order carefully when it arrives. Should you find that your merchandise is damaged, you may choose to refuse the delivery and report it to our customer service department immediately. If any defects in a product are found after receiving the delivery (and is not due to mishandling by the carrier or purchaser) you must contact us within 48 hours of delivery to handle all claims.

Please call customer service department at 888-419-8885 with any questions or concerns.

Customer Care Hours: Weekdays 8:30 am to 5:00 pm Eastern Standard Time (EST).