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Returns and Cancellations

RETURNS
At First Impressions International, we take pride in the exceptional quality and craftsmanship of our hardware. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction. We understand that there are times when you need to return your order and by permitting you to do so we allow for total customer satisfaction. We will do our best to help you through this process, but it is important that you follow the guidelines listed below.

Please inspect your order immediately upon receipt. If there is any damage caused by shipping, your order was filled or shipped incorrectly, or you ordered incorrectly, you (the original purchaser) must notify us within 48 hours of receipt of the order.

Please email us at orders@fiihardware.com or contact customer service at (888) 419-8885 to obtain an RMA (Return Merchandise Authorization) number. The RMA # must be obtained before any product can be returned/exchanged. Absolutely no product will be accepted for return without this RMA #. Any item(s) returned without an RMA # may be refused. Requests to return item(s) must be received within 30 days of receipt of the purchase. The return must be freight prepaid and received by FII within 14 days of issuance of the RMA # in order to receive credit. After receiving your RMA # you may ship your return along with a copy of your original Invoice/Sales Order/Order Confirmation and RMA #/Form to:

First Impressions International
692-B South Military Trail
Deerfield Beach, FL 33442
888-419-8885

Please note that we take every precaution to make sure that your product arrives to you in excellent condition and we expect the same when you are returning the product.

The product must be sent back in its original, undamaged packaging in unused, re-saleable condition. Hardware that has been installed, or not returned in the original package cannot be returned. Damaged items due to improper packaging or mishandling will not be refunded. Packages with obvious damage will be refused.

Once we receive the return item(s) in our warehouse an inspection will be made. If it is received in resalable condition, a refund will be issued minus the restocking fee of 25% and the original shipping cost. Refunds may take up to 7-10 business days.

If for some reason we sent you the wrong item(s) or if you received a damaged/defective product, we will arrange to have it returned. Once the product has been returned to us we will ship out a replacement product and cover the shipping cost.

Returns will not be authorized for custom “Made to Order” products and/or products built to a specific customer requirement such as laser engraved, custom length and/or custom finish.

Custom order items may not be returned unless defective or damaged during shipment.

CANCELLATIONS
We will allow order cancellations within 24 hours of the order placement as long as it has not already been sent to production and/or shipped. Please send us an email at orders@fiihardware.com or call customer service at (888) 419-8885 with your order number and the reason for cancellation. Back-ordered or custom orders cannot be cancelled after 2 business days of the original order date.